/* homeserviceagent.ca — design tokens
   Porch #F2F4F1 · Ink #22282B · Pine #16493F · Lichen #DCE8DF · Ember #FF7A45
   Ember appears ONLY inside the chat: it marks the thing that's alive. */
:root{
  --porch:#F2F4F1; --ink:#22282B; --pine:#16493F; --pine-deep:#0E332C;
  --lichen:#DCE8DF; --ember:#FF7A45; --ember-deep:#E85F2B;
  --muted:#5C6660; --line:#E1E6E2; --white:#fff;
  --disp:"Bricolage Grotesque",system-ui,sans-serif;
  --body:"Albert Sans",system-ui,sans-serif;
  --r:18px; --shadow:0 12px 40px rgba(22,73,63,.10);
}
*{margin:0;padding:0;box-sizing:border-box}
html{scroll-behavior:smooth}
@media (prefers-reduced-motion:reduce){html{scroll-behavior:auto}*{animation:none!important;transition:none!important}}
body{font-family:var(--body);background:var(--porch);color:var(--ink);font-size:16px;line-height:1.6;-webkit-font-smoothing:antialiased}
a{color:var(--pine)}
img{max-width:100%}
.wrap{max-width:1120px;margin:0 auto;padding:0 20px}

/* header */
.hdr{position:sticky;top:0;z-index:50;background:rgba(242,244,241,.88);backdrop-filter:blur(10px);border-bottom:1px solid var(--line)}
.hdr .wrap{display:flex;align-items:center;justify-content:space-between;height:60px}
.logo{font-family:var(--disp);font-weight:800;font-size:19px;letter-spacing:-.02em;color:var(--ink);text-decoration:none}
.logo b{color:var(--pine)}
.logo .dot{color:var(--ember)}
.hdr-call{font-weight:700;font-size:14px;color:var(--pine);text-decoration:none;border:1.5px solid var(--pine);border-radius:99px;padding:8px 16px;white-space:nowrap}
.hdr-call:active{background:var(--pine);color:#fff}

/* hero */
.hero{padding:44px 0 26px}
.hero .wrap{display:grid;grid-template-columns:1fr 420px;gap:44px;align-items:center}
.eyebrow{font-size:12px;font-weight:700;letter-spacing:.14em;text-transform:uppercase;color:var(--muted);margin-bottom:14px}
h1{font-family:var(--disp);font-weight:800;font-size:clamp(34px,5vw,56px);line-height:1.04;letter-spacing:-.025em}
h1 em{font-style:normal;color:var(--pine)}
.hero p.sub{margin:18px 0 22px;font-size:17.5px;color:var(--muted);max-width:44ch}
.trust{display:flex;flex-wrap:wrap;gap:8px 18px;font-size:13px;font-weight:600;color:var(--pine)}
.trust span::before{content:"✓ ";color:var(--ember)}

/* category grid */
.cats{padding:38px 0 10px}
.cats h2,.how h2,.svc h2{font-family:var(--disp);font-weight:800;font-size:clamp(24px,3.2vw,34px);letter-spacing:-.02em;margin-bottom:6px}
.cats .lead,.how .lead{color:var(--muted);margin-bottom:26px;max-width:60ch}
.grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(230px,1fr));gap:14px}
.tile{background:var(--white);border:1px solid var(--line);border-radius:var(--r);padding:20px 18px 18px;text-decoration:none;color:var(--ink);transition:transform .15s ease,box-shadow .15s ease;display:block}
.tile:hover{transform:translateY(-3px);box-shadow:var(--shadow)}
.tile .ic{width:44px;height:44px;border-radius:12px;background:var(--lichen);display:flex;align-items:center;justify-content:center;font-size:22px;margin-bottom:12px}
.tile h3{font-family:var(--disp);font-weight:700;font-size:17px;letter-spacing:-.01em;margin-bottom:4px}
.tile p{font-size:13px;color:var(--muted);line-height:1.45}
.tile .go{display:inline-block;margin-top:10px;font-size:13px;font-weight:700;color:var(--pine)}

/* how it works — a real sequence */
.how{padding:44px 0}
.steps{display:grid;grid-template-columns:repeat(3,1fr);gap:14px;counter-reset:step}
.step{background:var(--white);border:1px solid var(--line);border-radius:var(--r);padding:22px 20px}
.step::before{counter-increment:step;content:counter(step);font-family:var(--disp);font-weight:800;font-size:15px;color:var(--pine);background:var(--lichen);width:32px;height:32px;border-radius:99px;display:flex;align-items:center;justify-content:center;margin-bottom:12px}
.step h3{font-family:var(--disp);font-size:16.5px;font-weight:700;margin-bottom:5px}
.step p{font-size:13.5px;color:var(--muted)}

/* service area / footer */
.svc{padding:24px 0 40px}
.svc .card{background:var(--pine);color:#E9F2EE;border-radius:var(--r);padding:30px 28px}
.svc .card h2{color:#fff}
.svc .card p{color:#BCD4CB;max-width:70ch;font-size:14.5px}
.svc .card .areas{margin-top:12px;font-size:13.5px;font-weight:600;color:#fff}
footer{border-top:1px solid var(--line);padding:26px 0 90px;font-size:13px;color:var(--muted)}
footer .wrap{display:flex;flex-wrap:wrap;gap:8px 26px;justify-content:space-between}
footer a{color:var(--pine);text-decoration:none;font-weight:600}

/* ── the chat card — the signature ── */
.chat-card{background:var(--white);border-radius:26px;box-shadow:var(--shadow);border:1px solid var(--line);overflow:hidden;display:flex;flex-direction:column;height:540px;max-height:78vh}
.chat-top{background:var(--pine);color:#fff;padding:13px 16px;display:flex;align-items:center;gap:10px}
.chat-top .ava{width:34px;height:34px;border-radius:99px;background:var(--pine-deep);display:flex;align-items:center;justify-content:center;font-size:17px;position:relative}
.chat-top .ava::after{content:"";position:absolute;right:-1px;bottom:-1px;width:10px;height:10px;border-radius:99px;background:var(--ember);border:2px solid var(--pine)}
.chat-top .t{font-family:var(--disp);font-weight:700;font-size:15px;line-height:1.1}
.chat-top .s{font-size:11.5px;opacity:.75}
.chat-log{flex:1;overflow-y:auto;padding:16px 14px;display:flex;flex-direction:column;gap:10px;background:linear-gradient(#FBFCFB,#F5F7F5)}
.msg{max-width:86%;padding:10px 14px;font-size:14.5px;line-height:1.5;white-space:pre-wrap;word-wrap:break-word}
.msg.bot{background:var(--lichen);color:var(--ink);border-radius:16px 16px 16px 5px;align-self:flex-start}
.msg.me{background:var(--pine);color:#fff;border-radius:16px 16px 5px 16px;align-self:flex-end}
.msg.lead-ok{background:#E4F5E9;color:#155A33;border:1px solid #BCE3C8;font-weight:600;font-size:13.5px;border-radius:14px;align-self:stretch;text-align:center}
.msg.urgent{border-left:4px solid var(--ember)}
.chips{display:flex;flex-wrap:wrap;gap:8px;padding:0 14px 6px}
.chips button{border:1.5px solid var(--line);background:var(--white);color:var(--ink);border-radius:99px;padding:8px 13px;font-size:13px;font-weight:600;font-family:var(--body);cursor:pointer}
.chips button:active{border-color:var(--ember);color:var(--ember-deep)}
.typing{display:inline-flex;gap:4px;padding:12px 14px;background:var(--lichen);border-radius:16px 16px 16px 5px;align-self:flex-start}
.typing i{width:7px;height:7px;border-radius:99px;background:var(--ember);animation:blink 1.2s infinite}
.typing i:nth-child(2){animation-delay:.2s}.typing i:nth-child(3){animation-delay:.4s}
@keyframes blink{0%,80%,100%{opacity:.25}40%{opacity:1}}
.chat-in{display:flex;gap:8px;padding:10px 12px;border-top:1px solid var(--line);background:var(--white)}
.chat-in textarea{flex:1;resize:none;border:1.5px solid var(--line);border-radius:14px;padding:10px 13px;font:inherit;font-size:15px;max-height:96px;outline:none}
.chat-in textarea:focus{border-color:var(--pine)}
.chat-in button{width:44px;height:44px;border:none;border-radius:99px;background:var(--ember);color:#fff;font-size:19px;font-weight:800;cursor:pointer;flex-shrink:0}
.chat-in button:disabled{opacity:.4}
.chat-note{font-size:11px;color:var(--muted);text-align:center;padding:0 12px 10px;background:var(--white)}

/* floating launcher (category pages) */
.fab{position:fixed;right:16px;bottom:16px;z-index:60;border:none;background:var(--pine);color:#fff;border-radius:99px;padding:14px 20px 14px 16px;font-family:var(--disp);font-weight:700;font-size:15px;display:flex;align-items:center;gap:9px;box-shadow:0 14px 34px rgba(14,51,44,.35);cursor:pointer}
.fab .pulse{width:10px;height:10px;border-radius:99px;background:var(--ember);animation:blink 1.4s infinite}
.sheet{position:fixed;inset:0;z-index:70;display:none;align-items:flex-end;justify-content:center;background:rgba(20,26,24,.45)}
.sheet.open{display:flex}
.sheet .chat-card{width:min(480px,100%);height:min(640px,88vh);border-radius:26px 26px 0 0;margin:0}
@media(min-width:640px){.sheet{align-items:center;padding:20px}.sheet .chat-card{border-radius:26px}}
.chat-close{margin-left:auto;background:none;border:none;color:#fff;font-size:20px;cursor:pointer;padding:4px}

/* category pages */
.cat-hero{padding:40px 0 8px}
.cat-hero .ic{width:56px;height:56px;border-radius:16px;background:var(--lichen);display:flex;align-items:center;justify-content:center;font-size:28px;margin-bottom:16px}
.cat-hero p.sub{margin:14px 0 6px;color:var(--muted);max-width:62ch;font-size:16.5px}
.section{padding:26px 0 6px}
.section h2{font-family:var(--disp);font-weight:800;font-size:clamp(22px,3vw,30px);letter-spacing:-.02em;margin-bottom:16px}
.probs{display:grid;grid-template-columns:repeat(auto-fill,minmax(300px,1fr));gap:13px}
.prob{background:var(--white);border:1px solid var(--line);border-radius:var(--r);padding:18px}
.prob h3{font-family:var(--disp);font-size:16px;font-weight:700;margin-bottom:6px}
.prob p{font-size:13.5px;color:var(--muted)}
.urgent-card{background:var(--pine);color:#E9F2EE;border-radius:var(--r);padding:24px 22px;margin-top:8px}
.urgent-card h2{color:#fff;font-family:var(--disp);font-size:20px;margin-bottom:10px}
.urgent-card ul{list-style:none}
.urgent-card li{padding:7px 0;border-bottom:1px solid rgba(255,255,255,.12);font-size:14.5px}
.urgent-card li:last-child{border:none}
.urgent-card li::before{content:"⚠ ";color:var(--ember)}
.faq{margin-top:4px}
.faq details{background:var(--white);border:1px solid var(--line);border-radius:14px;margin-bottom:9px;padding:0 18px}
.faq summary{font-weight:700;font-size:15px;padding:15px 0;cursor:pointer;font-family:var(--disp);letter-spacing:-.01em}
.faq details p{padding:0 0 15px;font-size:14px;color:var(--muted)}
.cat-chat{padding:30px 0 10px}
.cat-chat .chat-card{max-width:520px;margin:0 auto}

/* fallback form */
.fallback{padding:26px 0 44px}
.fallback .card{background:var(--white);border:1px solid var(--line);border-radius:var(--r);padding:24px 22px;max-width:520px;margin:0 auto}
.fallback h2{font-family:var(--disp);font-size:20px;margin-bottom:4px}
.fallback p.n{font-size:13px;color:var(--muted);margin-bottom:16px}
.fallback label{display:block;font-size:12px;font-weight:700;text-transform:uppercase;letter-spacing:.08em;color:var(--muted);margin:12px 0 5px}
.fallback input,.fallback textarea{width:100%;border:1.5px solid var(--line);border-radius:12px;padding:11px 13px;font:inherit;font-size:15px;outline:none}
.fallback input:focus,.fallback textarea:focus{border-color:var(--pine)}
.fallback button{margin-top:16px;width:100%;border:none;background:var(--pine);color:#fff;font-family:var(--disp);font-weight:700;font-size:16px;padding:14px;border-radius:14px;cursor:pointer}
.hp{position:absolute;left:-9999px;top:-9999px}

@media(max-width:900px){
  .hero .wrap{grid-template-columns:1fr;gap:26px}
  .hero{padding:26px 0 20px}
  .chat-card{height:480px}
  .steps{grid-template-columns:1fr}
}